{"id":6467,"date":"2023-07-21T13:14:52","date_gmt":"2023-07-21T13:14:52","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/services\/content-services-2"},"modified":"2025-11-28T07:29:18","modified_gmt":"2025-11-28T15:29:18","slug":"insight-and-design","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/services\/digital-consulting\/insight-and-design","title":{"rendered":"Insight and Design Labs"},"content":{"rendered":"<div class=\"insight-banner-with-slider-wrapper \"  style=\"opacity: 0;visibility: hidden;background: linear-gradient(180deg, #EDEFEE, #FFFFFF);\">\n    <div class=\"insight-banner-with-slider-row\">\n        <div class=\"insight-banner-with-slider-left\">\n                            <p class=\"insight-banner-with-slider-subtitle\" style=\"color: #2c3546;\">INSIGHT AND DESIGN LABS<\/p>\n            \n                            <h1 class=\"insight-banner-with-slider-title\" style=\"color: #2c3546;\">Develop Digital Chemistry<\/h1>\n            \n            \n                            <div class=\"btn-main btn-secondary\">\n                    <a href=\"#form\" class=\"insight-banner-with-slider-link\"\n                    >\n                        Talk to our Experts                    <\/a>\n                <\/div>\n                    <\/div>\n\n        <div class=\"insight-banner-with-slider-right\" data-arrows-visiblity=\"no\" \n        data-auto-rotating=\"yes\">\n                    \n            <div class=\"insight-banner-with-slick-slider\">\n            \n                            \n                \n                \n                                    <div class=\"insight-banner-with-slick-slide slide-video\">\n                    <iframe\n                            src=\"https:\/\/www.youtube.com\/embed\/QwFpXhUfsk0?v=QwFpXhUfsk0&#038;rel=0&#038;autoplay=1&#038;mute=1\"\n                            width=\"1240\"\n                            height=\"698\"\n                            frameborder=\"0\"\n                            allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\"\n                            referrerpolicy=\"strict-origin-when-cross-origin\"\n                            loading=\"eager\"\n                            class=\"youtube\"\n                            allowfullscreen>\n                            <\/iframe>                    <\/div>\n                \n                                \n            \n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Transforming Customer Insights Into Impactful Solutions<\/h2><\/div><div class=\"intro-block-right\">\n<p>In today\u2019s digital landscape, complexity is at an all-time high, with rapid changes presenting unprecedented challenges. To thrive, businesses must evolve at the same pace, utilizing real-time customer insights to uncover new engagement strategies, ensuring value and impact when it matters most.<\/p>\n\n\n\n<p>We blend design thinking, user experience design, and customer research to reveal how end-customers truly experience a brand. We map end-to-end customer journeys to analyze customer behaviors and identify pain points and growth opportunities that further enable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A truly human-centric operation in a constantly changing landscape.<\/li>\n\n\n\n<li>Rapid ideation and execution of design solutions that anticipate the end-customer needs.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-04ac2d4b-153c-4c52-8c53-a11c74d76bcf\" style=\"text-align:left\"><a href=\"\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-why-sutherland why-sutherland-main\" id=\"counter-683fb925-6bc8-4100-95c1-012a19c50725\"><div class=\"why-sutherland-twolayout\"><div class=\"why-sutherland-twolayout__inner-section\"><div class=\"why-sutherland-twolayout__counter-boxes\"><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">3<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">X<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">CX Leaders outperform the S&amp;P index <em>[with triple the returns]<\/em> (Forrester)<\/p><\/div><\/div><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">32<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">Of all customers would stop doing business with a brand they loved after one bad experience (PwC: Experience is everything. Get it right.)<\/p><\/div><\/div><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">66<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">Of customers<strong>\u00a0<\/strong>won&#8217;t tell you when they&#8217;ve had a bad experience (Qualtrics 2024 Consumer Trends)<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t\t\t<div class=\"smalltext wp-block-sutherland-logos-manual\">\n\t\t\t\t\t\t\t<div id=\"logo-slider-3f6fb6aa-66cd-4754-942e-6e2f30573c73\" class=\"custom-logo-slider layout-1\" style=\"color :#2C3546;\">\n\t\t\t\t\t\t\t\t<div class=\"logo_slider__body\">\n\t\t\t\t\t\t\t\t\t<div class=\"content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"title-raw\" style=\"text-align :center;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h3 style=\"color :#2C3546;\">POWERING ICONIC BRANDS WORLDWIDE<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__body_raw\">\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__body_main slick-init-loader\" \n\t\t\t\t\t\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-slide-arrows=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-slide-dots=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content-media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"113\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logo-xploro-resized1.png?w=300\" class=\"skip-lazy wp-post-image\" alt=\"xploro logo\" title=\"Xploro\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logo-xploro-resized1.png 400w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logo-xploro-resized1.png?resize=300,113 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" data-attachment-id=\"18860\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=18860\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logo-xploro-resized1.png\" data-orig-size=\"400,150\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Logo-xploro&#8211;resized1\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logo-xploro-resized1.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logo-xploro-resized1.png?w=400\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content-media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"113\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-BBC-Resized.png?w=300\" class=\"skip-lazy wp-post-image\" alt=\"BBC logo\" title=\"BBC\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-BBC-Resized.png 400w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-BBC-Resized.png?resize=300,113 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" data-attachment-id=\"17942\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=17942\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-BBC-Resized.png\" data-orig-size=\"400,150\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Logos-BBC-Resized\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-BBC-Resized.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-BBC-Resized.png?w=400\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content-media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"113\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-sky-Resized.png?w=300\" class=\"skip-lazy wp-post-image\" alt=\"Sky\" title=\"Sky\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-sky-Resized.png 400w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-sky-Resized.png?resize=300,113 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" data-attachment-id=\"17965\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=17965\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-sky-Resized.png\" data-orig-size=\"400,150\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Sky\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-sky-Resized.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-sky-Resized.png?w=400\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content-media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"113\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Paypal-1-Resized.png?w=300\" class=\"skip-lazy wp-post-image\" alt=\"PayPal logo\" title=\"PayPal\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Paypal-1-Resized.png 400w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Paypal-1-Resized.png?resize=300,113 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" data-attachment-id=\"17951\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=17951\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Paypal-1-Resized.png\" data-orig-size=\"400,150\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Logos-Paypal-1-Resized\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Paypal-1-Resized.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Paypal-1-Resized.png?w=400\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content-media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"113\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-JJ-Resized.png?w=300\" class=\"skip-lazy wp-post-image\" alt=\"Johnson &amp; Johnson logo\" title=\"Johnson &#038; Johnson\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-JJ-Resized.png 400w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-JJ-Resized.png?resize=300,113 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" data-attachment-id=\"17940\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=17940\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-JJ-Resized.png\" data-orig-size=\"400,150\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Logos-JJ-Resized\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-JJ-Resized.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-JJ-Resized.png?w=400\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content-media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"113\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-checkr-Resized.png?w=300\" class=\"skip-lazy wp-post-image\" alt=\"Checkr logo\" title=\"Checkr\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-checkr-Resized.png 400w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-checkr-Resized.png?resize=300,113 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" data-attachment-id=\"17938\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=17938\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-checkr-Resized.png\" data-orig-size=\"400,150\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Logos-checkr-Resized\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-checkr-Resized.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-checkr-Resized.png?w=400\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content-media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"113\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Drift-Resized.png?w=300\" class=\"skip-lazy wp-post-image\" alt=\"Drift logo\" title=\"Drift\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Drift-Resized.png 400w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Drift-Resized.png?resize=300,113 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" data-attachment-id=\"17939\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=17939\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Drift-Resized.png\" data-orig-size=\"400,150\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Logos-Drift-Resized\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Drift-Resized.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Logos-Drift-Resized.png?w=400\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo_slider__content-media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"113\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Hiscox-resized1.png?w=300\" class=\"skip-lazy wp-post-image\" alt=\"Hiscox\" title=\"Hiscox\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Hiscox-resized1.png 400w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Hiscox-resized1.png?resize=300,113 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" data-attachment-id=\"25747\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=25747\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Hiscox-resized1.png\" data-orig-size=\"400,150\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Hiscox\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Hiscox-resized1.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Hiscox-resized1.png?w=400\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Case Studies<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" \n\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t\t\t\t\t\trole=\"list\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"73% Service Automation and 57% Cost Reduction: Reimagining Customer Support for a Leading U.S. Sports Streaming Service\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/top-us-sports-streaming-service\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Top-US-Sports-Streaming-Service-hero.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"73% Service Automation and 57% Cost Reduction: Reimagining Customer Support for a Leading...\" title=\"73% Service Automation and 57% Cost Reduction: Reimagining Customer Support for a Leading...\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Top-US-Sports-Streaming-Service-hero.jpg 859w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Top-US-Sports-Streaming-Service-hero.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Top-US-Sports-Streaming-Service-hero.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" data-attachment-id=\"28598\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/top-us-sports-streaming-service\/attachment\/top-us-sports-streaming-service-hero\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Top-US-Sports-Streaming-Service-hero.jpg\" data-orig-size=\"859,507\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Top US Sports Streaming Service Scores a Customer Support Touchdown With Sutherland\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Top-US-Sports-Streaming-Service-hero.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Top-US-Sports-Streaming-Service-hero.jpg?w=859\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/top-us-sports-streaming-service\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">73% Service Automation and 57% Cost Reduction: Reimagining Customer Support for a Leading U.S. Sports Streaming Service<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/top-us-sports-streaming-service\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t73% Service Automation and 57% Cost Reduction: Reimagining Customer Support for a Leading U.S. Sports Streaming Service \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/top-us-sports-streaming-service\" aria-label=\"73% Service Automation and 57% Cost Reduction: Reimagining Customer Support for a Leading...\">Read More<span class=\"screen-reader-text\">Read More &#8211; 73% Service Automation and 57% 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for World&#8217;s...\" title=\"40% Increase in Business Volume: Sutherlands drives Digital Transformation for World&#8217;s...\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Copy-of-859x507-New-Website-Hero.jpg 859w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Copy-of-859x507-New-Website-Hero.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Copy-of-859x507-New-Website-Hero.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" data-attachment-id=\"36587\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/worlds-largest-insurer-for-classic-cars\/attachment\/copy-of-859x507-new-website-hero\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Copy-of-859x507-New-Website-Hero.jpg\" data-orig-size=\"859,507\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Copy of 859&#215;507 New Website Hero\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Copy-of-859x507-New-Website-Hero.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Copy-of-859x507-New-Website-Hero.jpg?w=859\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/worlds-largest-insurer-for-classic-cars\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">40% Increase in Business Volume: Sutherlands drives Digital Transformation for World&#8217;s Largest Classic Car Insurer<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/worlds-largest-insurer-for-classic-cars\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t40% Increase in Business Volume: Sutherlands drives Digital Transformation for World&#8217;s Largest Classic Car Insurer 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processes for a Global Remittance Service<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Sutherland helps Global Tech Leader Reduce Churn to &lt;1% and Scale Customer Success Through Intelligent Automation\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/tech-provider-boosts-customer-success-capabilities-while-cutting-churn-sutherland\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Tech-Provider-Boosts-Customer-Success.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"Sutherland helps Global Tech Leader Reduce Churn to &lt;1% and Scale Customer 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data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Tech Provider Boosts Customer Success\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Tech-Provider-Boosts-Customer-Success.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Tech-Provider-Boosts-Customer-Success.jpg?w=859\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/tech-provider-boosts-customer-success-capabilities-while-cutting-churn-sutherland\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Sutherland helps Global Tech Leader Reduce Churn to &lt;1% and Scale Customer Success Through Intelligent Automation<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/tech-provider-boosts-customer-success-capabilities-while-cutting-churn-sutherland\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSutherland helps Global Tech Leader Reduce Churn to &lt;1% and Scale Customer Success Through Intelligent Automation \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/tech-provider-boosts-customer-success-capabilities-while-cutting-churn-sutherland\" aria-label=\"Sutherland helps Global Tech Leader Reduce Churn to &lt;1% and Scale Customer Success Through...\">Read More<span class=\"screen-reader-text\">Read More &#8211; Sutherland helps Global Tech Leader Reduce Churn to &lt;1% and Scale Customer Success Through Intelligent Automation<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"28% Surge in Engagement and 18% Ad Revenue Growth: Elevating a Global News Platform with Expert-Led Community Management\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/news-platform-boosts-engagement-and-revenue-with-sutherland-smes\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Boost-Engagement-and-Revenue.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"28% Surge in Engagement and 18% Ad Revenue Growth: Elevating a Global News Platform with...\" title=\"28% Surge in Engagement and 18% Ad Revenue Growth: Elevating a Global News Platform with...\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Boost-Engagement-and-Revenue.jpg 859w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Boost-Engagement-and-Revenue.jpg?resize=300,177 300w, 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data-image-title=\"Boost-Engagement-and-Revenue\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Boost-Engagement-and-Revenue.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Boost-Engagement-and-Revenue.jpg?w=859\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/news-platform-boosts-engagement-and-revenue-with-sutherland-smes\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">28% Surge in Engagement and 18% Ad Revenue Growth: Elevating a Global News Platform with Expert-Led Community Management<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/news-platform-boosts-engagement-and-revenue-with-sutherland-smes\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t28% Surge in Engagement and 18% Ad Revenue Growth: Elevating a Global News Platform with Expert-Led Community Management \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/news-platform-boosts-engagement-and-revenue-with-sutherland-smes\" aria-label=\"28% Surge in Engagement and 18% Ad Revenue Growth: Elevating a Global News Platform with...\">Read More<span class=\"screen-reader-text\">Read More &#8211; 28% Surge in Engagement and 18% Ad Revenue Growth: Elevating a Global News Platform with Expert-Led Community Management<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(140deg, rgb(29, 29, 71) 0%, rgb(33, 33, 82) 63%, rgb(172, 21, 76) 100%)\"><div class=\"accordion-cta-body\"><div class=\"accordion-cta-content\"><div class=\"accordion-cta-text\"><h2 style=\"color:#ffffff\">Our Solutions<\/h2><p style=\"color:#ffffff\">Blending human expertise and AI, we help organizations reimagine customer and employee experiences.<\/p><\/div><div class=\"accordion-cta-button\"><\/div><\/div><\/div><\/div><div class=\"accordion-inners\">\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header active\">Design Research<\/p><div class=\"accordion-content\" style=\"display:block\">\n<p>Unearth deep customer insights and build a foundation that enables ideation of new design solutions.<\/p>\n\n\n\n<div id=\"list-e8a3f0e9-cfd9-4dce-bff3-59d3a83484e1\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">User needs and behavioral research<\/span><\/li><li><span class=\"list--item\">Prototype evaluation and user testing<\/span><\/li><li><span class=\"list--item\">Persona development<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Service Design<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>Ideate and create prototypes of potential solutions to help forge the path between research and implementation.<\/p>\n\n\n\n<div id=\"list-2072b913-2269-4124-888d-0f343d560394\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">Customer journey management and service blueprinting<\/span><\/li><li><span class=\"list--item\">Strategic workshops<\/span><\/li><li><span class=\"list--item\">Opportunity design and definition<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Creative Services<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>Produce rich media content that increases engagement across the customer journey.<\/p>\n\n\n\n<div id=\"list-8c9cf997-6338-4904-9947-71eff1af0367\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">Content strategy<\/span><\/li><li><span class=\"list--item\">Design storytelling<\/span><\/li><li><span class=\"list--item\">Rich media production<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Why Sutherland<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\">Enhanced Customer Experiences<\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Unlock deep customer insights and drive richer interactions across all customer touchpoints.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\">Powerful Fusion of Insights and Practice<\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Deliver actionable insights to forge the gap between research and implementation.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\">Increased Engagement<\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Drive better customer engagement with your brand across the entire customer journey by deploying rich content.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" 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href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/healthcare-credentialing-solutions\" class=\"insight-item-link\"><span class=\"screen-reader-text\">New-age Healthcare Credentialing Solutions That Meet the Demands of Scale, Compliance, and Experience<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/healthcare-credentialing-solutions\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tNew-age Healthcare Credentialing Solutions That Meet the Demands of Scale, Compliance, and Experience \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/healthcare-credentialing-solutions\" aria-label=\"New-age Healthcare Credentialing Solutions That Meet the Demands of Scale, Compliance, and...\">Read More<span class=\"screen-reader-text\">Read More &#8211; New-age Healthcare Credentialing Solutions That Meet the Demands of Scale, Compliance, and Experience<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"319\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Scalable-Growth-859x507-1.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"From Cost Pressure to Scalable Growth: What Change Can Look Like for Banks\" title=\"From Cost Pressure to Scalable Growth: What Change Can Look Like for Banks\" 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data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Insurance-AI-859x507-1.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Insurance-AI-859x507-1.jpg?w=859\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/why-most-insurance-ai-projects-fail-to-scale\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Why Most Insurance AI Fails to Scale \u2014 and How to Fix It<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" 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data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Transforming Services\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/transforming-services-859x507-1.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/transforming-services-859x507-1.jpg?w=859\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/transform-healthcare-payer-operations\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Leveraging Automation and AI to Transform Healthcare Payer Operations<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/transform-healthcare-payer-operations\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tLeveraging Automation and AI to Transform Healthcare Payer Operations \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/transform-healthcare-payer-operations\" aria-label=\"Leveraging Automation and AI to Transform Healthcare Payer Operations\">Read More<span class=\"screen-reader-text\">Read More &#8211; Leveraging Automation and AI to Transform Healthcare Payer Operations<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"319\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Human-Intelligence-859x507-1.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Tech Fuels Speed. 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Domain Fuels Alpha<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/tech-fuels-speed-domain-fuels-alpha\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tTech Fuels Speed. Domain Fuels Alpha \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/tech-fuels-speed-domain-fuels-alpha\" aria-label=\"Tech Fuels Speed. Domain Fuels Alpha\">Read More<span class=\"screen-reader-text\">Read More &#8211; Tech Fuels Speed. Domain Fuels Alpha<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/industries\"><span class=\"screen-reader-text\">Explore All Industries<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Industries<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/services\"><span class=\"screen-reader-text\">Explore All Solutions<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Solutions<\/h3><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" id=\"form\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form no-overlap-prev-block no-overlap-next-block remove-padding\" id=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"contactus-form-main contactus-main\"><div class=\"contactus-form-inner\"><div class=\"marketo-form__column\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/contact-background-1.jpg)\"><div class=\"mb-form__header\"><h2 style=\"color:#2C3546\">Contact Us<\/h2><\/div><div id=\"marketo-form-form-2076\" class=\"mb-form__wrap\"><div class=\"mb-form__success-msg hide\">Thanks for reaching out! We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2076\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2076\" data-munchkin=\"668-NEQ-306\" data-formid=\"2076\"><\/form><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>We apply an innovative design thinking approach to understand your operational process flow &amp; map journeys to identify pain points. Learn more! <\/p>\n","protected":false},"author":21,"featured_media":0,"parent":16994,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-6467","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Experience Design | Sutherland Insight &amp; Design Labs<\/title>\n<meta name=\"description\" content=\"We combine design thinking, UX design, and customer research to map customer journeys, analyze behaviors, and uncover pain points and growth opportunities.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sutherlandglobal.com\/services\/digital-consulting\/insight-and-design\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Insight and Design Labs\" \/>\n<meta property=\"og:description\" content=\"We combine design thinking, UX design, and customer research to map customer journeys, analyze behaviors, and uncover pain points and growth opportunities.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/services\/digital-consulting\/insight-and-design\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - 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