{"id":4602,"date":"2023-08-31T13:53:08","date_gmt":"2023-08-31T13:53:08","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=4602"},"modified":"2025-10-23T08:43:05","modified_gmt":"2025-10-23T16:43:05","slug":"smartleap-helptree","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/smartleap-helptree","title":{"rendered":"SmartLeap\u00ae HelpTree"},"content":{"rendered":"
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SMARTLEAP\u00ae HELPTREE<\/p>\n \n

Smarter Knowledge Management With AI<\/h1>\n \n

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Exceptional Customer Service With AI-powered Knowledge Base<\/h2><\/div>
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The difference between an average customer experience and an exceptional one is an empowered customer support associate backed by the right tech. Frontline associates need solutions that can help them walk the tightrope between resolution time, efficacy, and CX. But concerns over the potential adoption effort, long timeline, learning curve, high costs, and associated receptivity can be a roadblock to upgrading to new technologies.<\/p>\n\n\n\n

SmartLeap\u00ae HelpTree is a NASSCOM award-winning knowledge intelligence platform that walks the talk. Built to offer the lowest total cost of ownership (TCO), it delivers the experience your customers expect while addressing the common challenges of digitization, such as bottom-line impact. Our 38+ years of contact center experience give us an unrivaled view into operational priorities, customer interaction nuances, and the delivery of KPI\/SLA metrics.<\/p>\n\n\n\n