{"id":4481,"date":"2023-08-31T11:06:44","date_gmt":"2023-08-31T11:06:44","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=4481"},"modified":"2025-09-17T11:13:04","modified_gmt":"2025-09-17T19:13:04","slug":"sutherland-conversational-ai","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-conversational-ai","title":{"rendered":"Conversational AI"},"content":{"rendered":"<div class=\"wp-block acf-inner-page-banner-carousel-media \" style=\"opacity: 0;visibility: hidden;\">\n    <div class=\"inner-pages-carousel-page-banner inner-pages-carousel-blog-banner inner-pages-carousel-page-banner-1\">\n        <div class=\"inner-pages-carousel-banner-content-section video\"  style=\"background: linear-gradient(180deg, #EDEFEE, #FFFFFF);\">\n            <div class=\"inner-pages-carousel-banner-content-row\">\n                <div class=\"inner-pages-carousel-banner-left\">\n                                            <p class=\"entry-subtitle\" style=\"color: #2c3546;\">SUTHERLAND CONVERSATIONAL AI<\/p>\n                    \n                                            <h1 class=\"entry-title\" style=\"color: #2c3546;\">Contextualized Automation for Your Routine Chat and Voice Interactions<\/h1>\n                    \n                                            <p class=\"entry-desc\" style=\"color: #2c3546;\"> <\/p>\n                    \n                                            <div class=\"btn-main btn-secondary\">\n                            <a href=\"#form\" class=\"entry-link\"\n                            >\n                                Contact Us                            <\/a>\n                        <\/div>\n                                    <\/div>\n                \n                <div class=\"inner-pages-carousel-banner-right inner-pages-carousel-slider-container banner-type-video\" data-arrows-visiblity=\"yes\" data-dots-visiblity=\"yes\" data-auto-rotating=\"yes\">\n                                            <div class=\"video-thumbnail-wrapper\"  data-video=\"https:\/\/player.vimeo.com\/video\/836922600\"  data-video-type=\"vimeo\">\n                            <img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Conversational-AI-banner.png\" alt=\"Video Thumbnail\" class=\"video-thumb\">\n                            <div class=\"play-button\">\n                            <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n                                        <svg class=\"vedio-paly-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"122\" height=\"122\" viewBox=\"0 0 122 122\">\n                                        <g id=\"video-svgrepo-com\" transform=\"translate(0.5 0.5)\">\n                                            <path id=\"Path_267\" data-name=\"Path 267\" d=\"M61.6,36.223,9,64.862V7Z\" transform=\"translate(33.912 24.223)\" fill=\"none\" stroke=\"#fff\" stroke-linecap=\"square\" stroke-width=\"5\"\/>\n                                            <circle id=\"Ellipse_119\" data-name=\"Ellipse 119\" cx=\"58.5\" cy=\"58.5\" r=\"58.5\" transform=\"translate(2 2)\" fill=\"none\" stroke=\"#fff\" stroke-linecap=\"square\" stroke-width=\"5\"\/>\n                                        <\/g>\n                                <\/svg>                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Sophisticated AI-Powered Chat and Voice Automation for Self-Service Interactions<\/h2><\/div><div class=\"intro-block-right\">\n<p>Today, consumers preferences are evolving at pace with their adoption of new technologies and as a result, they are demanding better experiences.&nbsp;<br><br>Sutherland\u2019s enterprise-grade conversational AI applications let brands automate customer interactions for support, sales, and other enterprise processes through dynamic UI and Natural Language Processing (NLP).&nbsp;&nbsp;<br><br>These applications&nbsp;provide a customized self-service and automation capability that easily integrates with CRM and enterprise systems.<\/p>\n\n\n\n<p>Our solutions gather customer information along the way so they can improve efficiency during live interactions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quickly generate NLP training and perform conversational data analysis with the&nbsp;<strong>NLP Workbench&nbsp;<\/strong>feature&nbsp;<\/li>\n\n\n\n<li>Easily configure the rules of the AI to manage tone, compliance, consistency, and accuracy with Prompt Studio<\/li>\n\n\n\n<li>Leverage the capabilities of generative AI to offer customers immediate, contextually relevant, and accurate answers with&nbsp;<strong>GenAI Bot<\/strong><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-31df4c6b-7b29-4a89-b91b-37439f022281\" style=\"text-align:left\"><a href=\"\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-three-column-text three-column-text-main three-column-text-layout-column-4-view\" style=\"background-image:linear-gradient(140deg, #26235d, #26235d, #b82659)\"><div class=\"three-column-text-main__title-section\" style=\"text-align:left\"><h2 style=\"color:#FFFFFF\">Features and Benefits<\/h2><\/div><div class=\"three-column-text-main__box-section\"><div class=\"three-column-text-main__inner-box\"><div class=\"three-column-text-main__boxes\"><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Automated Experiences<\/h3><p style=\"color:#FFFFFF\">Through machine learning and natural language understanding techniques, engage customers and automate business processes.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Multilingual Capabilities<\/h3><p style=\"color:#FFFFFF\">Engage users in their preferred language for a seamless global experience.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Integrated Platform<\/h3><p style=\"color:#FFFFFF\">Application run-time environment to link conversational AI solutions to third-party applications and enterprise systems.<br><\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Omnichannel Support<\/h3><p style=\"color:#FFFFFF\">Unified experience across web, mobile, messaging apps, and voice channels.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Interactive UI Elements<\/h3><p style=\"color:#FFFFFF\">Rich-media (cards, video, sliders) and modern UI elements to enrich the user experience.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Transfers to Live Agents<\/h3><p style=\"color:#FFFFFF\">Integrate with common CRM and chat platforms to enable seamless hand-offs to live agents.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Conversational Analytics<\/h3><p style=\"color:#FFFFFF\">Monitor conversations, measure the effectiveness of conversational experiences, and isolate opportunities to improve NLP training.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Information Security and Compliance<\/h3><p style=\"color:#FFFFFF\">Securely manage transcripts and customer data through a GDPR-certified platform.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Case Studies<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" \n\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t\t\t\t\t\trole=\"list\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through Conversational AI\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/conversational-ai-delivers-intelligent-interactive-support-for-gamers-worldwide\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through...\" title=\"Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through...\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg 859w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" data-attachment-id=\"33130\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/conversational-ai-delivers-intelligent-interactive-support-for-gamers-worldwide\/attachment\/conversationalaicasestudy_hero_859x507px\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg\" data-orig-size=\"859,507\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"ConversationalAICaseStudy_Hero_859x507px\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg?w=859\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/conversational-ai-delivers-intelligent-interactive-support-for-gamers-worldwide\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through Conversational AI<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/conversational-ai-delivers-intelligent-interactive-support-for-gamers-worldwide\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tLeveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through Conversational AI \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/conversational-ai-delivers-intelligent-interactive-support-for-gamers-worldwide\" aria-label=\"Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through...\">Read More<span class=\"screen-reader-text\">Read More &#8211; Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through Conversational AI<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS1-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization\" title=\"Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS1-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS1-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS1-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" data-attachment-id=\"47697\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\/attachment\/cs1-770x446\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS1-770x446-1.jpg\" data-orig-size=\"770,446\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Reduction in Technology Costs\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS1-770x446-1.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS1-770x446-1.jpg?w=770\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tGlobal Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" aria-label=\"Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization\">Read More<span class=\"screen-reader-text\">Read More &#8211; Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Servbank Partners with Sutherland to Achieve 30% Monthly Service Cost Savings with Conversational AI\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/chatbot-empowers-customers-through-conversational-ai\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"534\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/tms-thumbnail-e1701167033779.jpg?w=842\" class=\"attachment-1032 size-1032\" alt=\"Servbank Partners with Sutherland to Achieve 30% Monthly Service Cost Savings with...\" title=\"Servbank Partners with Sutherland to Achieve 30% Monthly Service Cost Savings with...\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/tms-thumbnail-e1701167033779.jpg 842w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/tms-thumbnail-e1701167033779.jpg?resize=300,190 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/tms-thumbnail-e1701167033779.jpg?resize=768,487 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" data-attachment-id=\"11472\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/chatbot-empowers-customers-through-conversational-ai\/attachment\/tms-thumbnail\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/tms-thumbnail-e1701167033779.jpg\" data-orig-size=\"842,534\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Servbank Empowers Customers Through Sutherland&#8217;s Conversational AI Chatbot\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/tms-thumbnail-e1701167033779.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/tms-thumbnail-e1701167033779.jpg?w=842\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/chatbot-empowers-customers-through-conversational-ai\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Servbank Partners with Sutherland to Achieve 30% Monthly Service Cost Savings with Conversational AI<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/chatbot-empowers-customers-through-conversational-ai\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tServbank Partners with Sutherland to Achieve 30% Monthly Service Cost Savings with Conversational AI \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/chatbot-empowers-customers-through-conversational-ai\" aria-label=\"Servbank Partners with Sutherland to Achieve 30% Monthly Service Cost Savings with...\">Read More<span class=\"screen-reader-text\">Read More &#8211; Servbank Partners with Sutherland to Achieve 30% Monthly Service Cost Savings with Conversational AI<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(135deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Why Sutherland<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Industry-Leading Innovation<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Backed by 363 unique and independent inventions rolled up under several patent grants, we harness Gen AI capabilities to offer customers immediate, contextually relevant, and accurate answers.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Enhanced Customer Service<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Provide 24\/7 availability and superior self-service to minimize wait times and ensure customers receive the best assistance at any time.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Increased Customer Engagement<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Leverage rich customer insights to deliver personalized, contextual interactions that enhance relevance, accuracy, and overall customer experience.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Cost Savings<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Optimize resources and scale support operations effortlessly, adapting to business growth without incurring significant additional costs.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div class=\"wp-block-sutherland-testimonial-block wp-block-sutherland-testimonials-block testimonials-block testimonials-layout3\" id=\"testimonial_block-4a606d3c-b01e-49c5-a4b1-1dfed00efc85\" style=\"background-color :#fff;background-image :linear-gradient(111deg, #1D1D47 0%, #212152 44%, #AC154C 100%)\">\n\t\t\t\t<style>\n\t\t\t\t\t#testimonial_block-4a606d3c-b01e-49c5-a4b1-1dfed00efc85.testimonials-block .testimonials-block__inner .testimonials-block__title-section button.slick-arrow{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#testimonial_block-4a606d3c-b01e-49c5-a4b1-1dfed00efc85.testimonials-block .testimonials-block__inner .testimonials-block__title-section .slick-arrow svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"testimonials-block__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__title-section\" style=\"text-align: center\">\n\t\t\t\t\t\t<h2 style=\"color: #FFFFFF\">What Our Clients Say<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide-main slick-init-loader\" \n\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\tdata-slide-arrows=\"false\"\n\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\tdata-slide-desktop=\"1\"\n\t\t\t\t\t\tdata-slide-tablet=\"1\"\n\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<p>It cannot be stated enough. Sutherland has become a tremendous partner of ESPN. Your team is world-class, and the results show!<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__person-info\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"name\"> Douglas Kramon <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"designation\"> Sr. Director of Customer Operations &amp; Fan Support <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t\t\t\t\t<\/style>\n\t\t\t\t\t\t\t\t<div class=\"insight-slider__inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"insights__title-section\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color:#2C3546 !important;\">Insights<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block__arrows-insights-slider\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<path 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style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4767_thumbnail_16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"How To Avoid Missing out on The Benefits Of Hyperautomation\" title=\"How To Avoid Missing out on The Benefits Of Hyperautomation\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4767_thumbnail_16-9-2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4767_thumbnail_16-9-2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4767_thumbnail_16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4767_thumbnail_16-9-2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4767_thumbnail_16-9-2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" data-attachment-id=\"12267\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/how-to-avoid-missing-out-on-the-benefits-of-hyperautomation\/attachment\/fy22-4767_thumbnail_16-9-2000x1125\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4767_thumbnail_16-9-2000x1125.jpg\" data-orig-size=\"2000,1125\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"How To Avoid Missing Out On The Benefits Of Hyperautomation\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4767_thumbnail_16-9-2000x1125.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4767_thumbnail_16-9-2000x1125.jpg?w=1024\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/how-to-avoid-missing-out-on-the-benefits-of-hyperautomation\" class=\"insight-item-link\"><span class=\"screen-reader-text\">How To Avoid Missing out on The Benefits Of Hyperautomation<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/how-to-avoid-missing-out-on-the-benefits-of-hyperautomation\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tHow To Avoid Missing out on The Benefits Of Hyperautomation \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/how-to-avoid-missing-out-on-the-benefits-of-hyperautomation\" aria-label=\"How To Avoid Missing out on The Benefits Of Hyperautomation\">Read More<span class=\"screen-reader-text\">Read More &#8211; How To Avoid Missing out on The Benefits Of Hyperautomation<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"319\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-Super-Agents.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Customer Care Super Agents: Meet the New Value Creators\" title=\"Customer Care Super Agents: Meet the New Value Creators\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-Super-Agents.jpg 859w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-Super-Agents.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-Super-Agents.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" data-attachment-id=\"55423\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/customer-care-super-agents-meet-the-new-value-creators\/attachment\/customer-care-super-agents\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-Super-Agents.jpg\" data-orig-size=\"859,507\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Customer Care Super Agents\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-Super-Agents.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-Super-Agents.jpg?w=859\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/customer-care-super-agents-meet-the-new-value-creators\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Customer Care Super Agents: Meet the New Value Creators<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/customer-care-super-agents-meet-the-new-value-creators\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tCustomer Care Super Agents: Meet the New Value Creators \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/customer-care-super-agents-meet-the-new-value-creators\" aria-label=\"Customer Care Super Agents: Meet the New Value Creators\">Read More<span class=\"screen-reader-text\">Read More &#8211; Customer Care Super Agents: Meet the New Value Creators<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4816_thumbnail_16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Today&#039;s Customer Care Metrics: Will They Matter Tomorrow?\" title=\"Today&#039;s Customer Care Metrics: Will They Matter Tomorrow?\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4816_thumbnail_16-9-2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4816_thumbnail_16-9-2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4816_thumbnail_16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4816_thumbnail_16-9-2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4816_thumbnail_16-9-2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" data-attachment-id=\"12263\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/todays-customer-care-metrics-will-they-matter-tomorrow\/attachment\/fy22-4816_thumbnail_16-9-2000x1125\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4816_thumbnail_16-9-2000x1125.jpg\" data-orig-size=\"2000,1125\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Today&#8217;s Customer Care Metrics: Will They Matter Tomorrow?\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4816_thumbnail_16-9-2000x1125.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/fy22-4816_thumbnail_16-9-2000x1125.jpg?w=1024\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/todays-customer-care-metrics-will-they-matter-tomorrow\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Today&#039;s Customer Care Metrics: Will They Matter Tomorrow?<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/todays-customer-care-metrics-will-they-matter-tomorrow\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tToday&#8217;s Customer Care Metrics: Will They Matter Tomorrow? \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/todays-customer-care-metrics-will-they-matter-tomorrow\" aria-label=\"Today&#039;s Customer Care Metrics: Will They Matter Tomorrow?\">Read More<span class=\"screen-reader-text\">Read More &#8211; Today&#039;s Customer Care Metrics: Will They Matter Tomorrow?<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" id=\"form\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" id=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"contactus-form-main contactus-main\"><div 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We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2076\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2076\" data-munchkin=\"668-NEQ-306\" data-formid=\"2076\"><\/form><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/industries\"><span class=\"screen-reader-text\">Explore All Industries<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Industries<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/services\"><span class=\"screen-reader-text\">Explore All Solutions<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Solutions<\/h3><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our Conversational AI Solutions are enterprise-grade chatbot software applications that help automate customer self-service interactions. Learn more!<\/p>\n","protected":false},"author":21,"featured_media":4688,"parent":2621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-4481","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI-Powered Chatbot Software for Customer Service | Conversational AI - Sutherland<\/title>\n<meta name=\"description\" content=\"Leverage our Conversational AI Solutions, which are enterprise-grade chatbot software applications that help automate customer self-service interactions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-conversational-ai\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI-Powered Chatbot Software for Customer Service | Conversational AI - 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