{"id":4416,"date":"2023-08-31T08:41:40","date_gmt":"2023-08-31T08:41:40","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=4416"},"modified":"2025-09-17T11:14:15","modified_gmt":"2025-09-17T19:14:15","slug":"sutherland-cognitive-knowledge-engine","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-cognitive-knowledge-engine","title":{"rendered":"Cognitive Knowledge Engine (CKE)"},"content":{"rendered":"<div class=\"wp-block acf-inner-page-banner-carousel-media \" style=\"opacity: 0;visibility: hidden;\">\n    <div class=\"inner-pages-carousel-page-banner inner-pages-carousel-blog-banner inner-pages-carousel-page-banner-1\">\n        <div class=\"inner-pages-carousel-banner-content-section video\"  style=\"background: linear-gradient(180deg, #EDEFEE, #FFFFFF);\">\n            <div class=\"inner-pages-carousel-banner-content-row\">\n                <div class=\"inner-pages-carousel-banner-left\">\n                                            <p class=\"entry-subtitle\" style=\"color: #2c3546;\">COGNITIVE KNOWLEDGE ENGINE (CKE)<\/p>\n                    \n                                            <h1 class=\"entry-title\" style=\"color: #2c3546;\">Power Self-Service \u2013 Make Information Accessible for Everyone<\/h1>\n                    \n                                            <p class=\"entry-desc\" style=\"color: #2c3546;\"> <\/p>\n                    \n                                            <div class=\"btn-main btn-secondary\">\n                            <a href=\"#form\" class=\"entry-link\"\n                            >\n                                Contact Us                            <\/a>\n                        <\/div>\n                                    <\/div>\n                \n                <div class=\"inner-pages-carousel-banner-right inner-pages-carousel-slider-container banner-type-video\" data-arrows-visiblity=\"yes\" data-dots-visiblity=\"yes\" data-auto-rotating=\"yes\">\n                                            <div class=\"video-thumbnail-wrapper\"  data-video=\"https:\/\/player.vimeo.com\/video\/345590838\"  data-video-type=\"vimeo\">\n                            <img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CKE_inline_856x527.jpg\" alt=\"Video Thumbnail\" class=\"video-thumb\">\n                            <div class=\"play-button\">\n                            <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n                                        <svg class=\"vedio-paly-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"122\" height=\"122\" viewBox=\"0 0 122 122\">\n                                        <g id=\"video-svgrepo-com\" transform=\"translate(0.5 0.5)\">\n                                            <path id=\"Path_267\" data-name=\"Path 267\" d=\"M61.6,36.223,9,64.862V7Z\" transform=\"translate(33.912 24.223)\" fill=\"none\" stroke=\"#fff\" stroke-linecap=\"square\" stroke-width=\"5\"\/>\n                                            <circle id=\"Ellipse_119\" data-name=\"Ellipse 119\" cx=\"58.5\" cy=\"58.5\" r=\"58.5\" transform=\"translate(2 2)\" fill=\"none\" stroke=\"#fff\" stroke-linecap=\"square\" stroke-width=\"5\"\/>\n                                        <\/g>\n                                <\/svg>                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Create a Single Source of Information for Access Across Your Enterprise<\/h2><\/div><div class=\"intro-block-right\">\n<p>Today\u2019s brands must manage content from seemingly endless sources, involving mountains of data. So much so that managing everything effectively \u2013 and curating search results \u2013 has become really difficult. This inefficiency may be keeping your organization from delivering CX that is fast, frictionless, and relevant.&nbsp;<\/p>\n\n\n\n<p>Sutherland\u2019s Cognitive Knowledge Engine (CKE) with intent-AI technology is a new way to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Search vast sources of data, regardless of file type.<\/li>\n\n\n\n<li>Consolidate information from disparate, siloed data sources.<\/li>\n\n\n\n<li>Perform an intent-based search across the whole database.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-76ae9d8f-869b-40a8-8270-075099a9ef90\" style=\"text-align:left\"><a href=\"\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-three-column-text three-column-text-main three-column-text-layout-column-4-view\" style=\"background-image:linear-gradient(140deg, #26235d, #26235d, #b82659)\"><div class=\"three-column-text-main__title-section\" style=\"text-align:left\"><h2 style=\"color:#FFFFFF\">Features and Benefits<\/h2><\/div><div class=\"three-column-text-main__box-section\"><div class=\"three-column-text-main__inner-box\"><div class=\"three-column-text-main__boxes\"><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Single Source of Data<\/h3><p style=\"color:#FFFFFF\">Unified knowledge repository for all stakeholders \u2013 both inside and outside your organization<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Process Efficiency<\/h3><p style=\"color:#FFFFFF\">Reduce resolution time to improve CX<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Intelligent Automation<\/h3><p style=\"color:#FFFFFF\">Manual effort is automated away using cognitive log analytics<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Customer-First<\/h3><p style=\"color:#FFFFFF\">Designed to enable customer self-service success<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Case Studies<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" \n\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t\t\t\t\t\trole=\"list\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"A 25% Efficiency Uplift and 40% Cost Optimization: A Leading Financial Services Provider Transforms Operations with Sutherland\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Financial-Services-CS-banner.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"A 25% Efficiency Uplift and 40% Cost Optimization: A Leading Financial Services Provider...\" title=\"A 25% Efficiency Uplift and 40% Cost Optimization: A Leading Financial Services Provider...\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Financial-Services-CS-banner.jpg 770w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Financial-Services-CS-banner.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Financial-Services-CS-banner.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" data-attachment-id=\"75088\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\/attachment\/financial-services-cs-banner\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Financial-Services-CS-banner.jpg\" data-orig-size=\"770,446\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Financial Services\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Financial-Services-CS-banner.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Financial-Services-CS-banner.jpg?w=770\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">A 25% Efficiency Uplift and 40% Cost Optimization: A Leading Financial Services Provider Transforms Operations with Sutherland<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA 25% Efficiency Uplift and 40% Cost Optimization: A Leading Financial Services Provider 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Transformation \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/customer-support-with-smart-ai\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"466\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/a-.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Driving $16M Revenue Boost for Global PC Leader through AI-Powered CX Transformation \" title=\"Driving $16M Revenue Boost for Global PC Leader through AI-Powered CX Transformation \" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/a-.jpg 770w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/a-.jpg?resize=300,182 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/a-.jpg?resize=768,465 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" data-attachment-id=\"39556\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/customer-support-with-smart-ai\/attachment\/a\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/a-.jpg\" data-orig-size=\"770,466\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"CX Transformation\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/a-.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/a-.jpg?w=770\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/customer-support-with-smart-ai\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Driving $16M Revenue Boost for Global PC Leader through AI-Powered CX Transformation <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/customer-support-with-smart-ai\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tDriving $16M Revenue Boost for Global PC Leader through AI-Powered CX Transformation  \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/customer-support-with-smart-ai\" aria-label=\"Driving $16M Revenue Boost for Global PC Leader through AI-Powered CX Transformation \">Read More<span class=\"screen-reader-text\">Read More &#8211; Driving $16M Revenue Boost for Global PC Leader through AI-Powered CX Transformation <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Research Firm Prevents 15% Revenue Loss &amp; Boosts Data Quality by 25%\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/enhanced-data-governance-and-management\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS4b-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Research Firm Prevents 15% Revenue Loss &amp; Boosts Data Quality by 25%\" title=\"Research Firm Prevents 15% Revenue Loss &amp; Boosts Data Quality by 25%\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS4b-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS4b-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS4b-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" data-attachment-id=\"47735\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/enhanced-data-governance-and-management\/attachment\/cs4b-770x446\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS4b-770x446-1.jpg\" data-orig-size=\"770,446\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Global Research Leader\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS4b-770x446-1.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS4b-770x446-1.jpg?w=770\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/enhanced-data-governance-and-management\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Research Firm Prevents 15% Revenue Loss &amp; Boosts Data Quality by 25%<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/enhanced-data-governance-and-management\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tResearch Firm Prevents 15% Revenue Loss &amp; Boosts Data Quality by 25% \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/enhanced-data-governance-and-management\" aria-label=\"Research Firm Prevents 15% Revenue Loss &amp; Boosts Data Quality by 25%\">Read More<span class=\"screen-reader-text\">Read More &#8211; Research Firm Prevents 15% Revenue Loss &amp; Boosts Data Quality by 25%<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(237,239,238) 0%,rgba(245,211,39,0) 90%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Why Sutherland<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Enhanced Decision-Making<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Convert vast amounts of data into meaningful insights, enabling strategic and operational decision-making.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Enhanced Customer Service<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Deliver personalized content and recommendations based on issues, increasing relevance and reducing resolution time, thereby improving CX.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Personalized User Experiences<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Deliver personalized content and recommendations based on user behavior and preferences,<strong> <\/strong>enabling self-service success.\u00a0\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Industry-Leading Innovation<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Powered by 363 unique and independent inventions rolled up under several patent grants, Sutherland\u2019s AI-driven products and platforms empower businesses to innovate, streamline processes, and deliver exceptional experiences.\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows svg path{fill:#26235d !important;stroke:#26235d 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1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 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src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"A Fintech\u2019s Path to Customer Experience Success\" title=\"A Fintech\u2019s Path to Customer Experience Success\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg 2000w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg?resize=300,180 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg?resize=768,461 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg?resize=1024,614 1024w, 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data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"FinTech Campaign_Asset 3_hero-01-2000x1200_revised\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg?w=1024\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/a-fintechs-path-to-customer-experience-success\" class=\"insight-item-link\"><span class=\"screen-reader-text\">A Fintech\u2019s Path to Customer Experience Success<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/a-fintechs-path-to-customer-experience-success\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tA Fintech\u2019s Path to Customer Experience Success \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/a-fintechs-path-to-customer-experience-success\" aria-label=\"A Fintech\u2019s Path to Customer Experience Success\">Read More<span class=\"screen-reader-text\">Read More &#8211; A Fintech\u2019s Path to Customer Experience Success<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"324\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/5-ways-qsrs-can-learn-what-diners-think-2000x1200.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"5 Ways QSRs Can Learn What Diners Truly Think\" title=\"5 Ways QSRs Can Learn What Diners Truly Think\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/5-ways-qsrs-can-learn-what-diners-think-2000x1200.jpg 2000w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/5-ways-qsrs-can-learn-what-diners-think-2000x1200.jpg?resize=300,180 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data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"5-ways-qsrs-can-learn-what-diners-think-2000&#215;1200\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/5-ways-qsrs-can-learn-what-diners-think-2000x1200.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/5-ways-qsrs-can-learn-what-diners-think-2000x1200.jpg?w=1024\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/infographic\/5-ways-qsrs-can-learn-what-diners-truly-think\" class=\"insight-item-link\"><span class=\"screen-reader-text\">5 Ways QSRs Can Learn What Diners Truly Think<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Infographic<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/infographic\/5-ways-qsrs-can-learn-what-diners-truly-think\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t5 Ways QSRs Can Learn What Diners Truly Think \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/infographic\/5-ways-qsrs-can-learn-what-diners-truly-think\" 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We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2076\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2076\" data-munchkin=\"668-NEQ-306\" data-formid=\"2076\"><\/form><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/industries\"><span class=\"screen-reader-text\">Explore All Industries<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Industries<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/services\"><span class=\"screen-reader-text\">Explore All Solutions<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Solutions<\/h3><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our Cognitive Knowledge Engine consolidates information from siloed data sources into one single source. Learn more about our AI solutions here.  <\/p>\n","protected":false},"author":21,"featured_media":0,"parent":2621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-4416","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cognitive Knowledge Engine &amp; Intent AI Solutions - Sutherland<\/title>\n<meta name=\"description\" content=\"Our Cognitive Knowledge Engine consolidates information from siloed data sources into one single source. 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