{"id":28320,"date":"2024-01-25T15:39:52","date_gmt":"2024-01-25T15:39:52","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=28320"},"modified":"2025-11-26T13:44:51","modified_gmt":"2025-11-26T21:44:51","slug":"sutherland-agent-success","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-agent-success","title":{"rendered":"Sutherland\u00a0Agent Success"},"content":{"rendered":"
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Sutherland Agent Success<\/p>\n \n

Supercharge Your Agent Experience<\/h1>\n \n \n
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Enhance Customer Support Effectiveness and Experience<\/h2><\/div>
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Sutherland Agent Success is a cloud-based AI solution designed to enhance the productivity of contact center agents in their customer interactions.<\/p>\n\n\n\n

The solution integrates with omni-channel solutions and customer CRM and support applications, offering agents intelligent and real-time guidance and suggestions. Consequently, agents gain the ability to deliver unparalleled customer service marked by heightened empathy and prompt, well-informed responses.<\/p>\n\n\n\n

The foundation of Sutherland Agent Success is built on Google Cloud, powered by Vertex AI and Agent Assist, delivering real-time, advanced AI models for language understanding and speech recognition.<\/p>\n\n\n\n

In addition to this robust foundation, Sutherland has added proprietary technologies, including patented Augmentation technology and Generative AI capabilities.<\/p>\n\n\n\n

Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n

Features and Benefits<\/h2><\/div>

Unified Workspace Experience<\/h3>

Drive agent efficiency with a unified web interface at the agent\u2019s fingertips, boosting productivity.<\/p><\/div><\/div><\/div>

Summarization and Entity Extraction<\/h3>

Create concise summaries of engagements while accurately identifying and categorizing named entities and key phrases.<\/p><\/div><\/div><\/div>

Response Suggestions<\/h3>

Provide recommendations to agents in real time in the form of relevant knowledge base content or Gen AI-powered responses, automatically and without the agent manually searching.<\/p><\/div><\/div><\/div>

Conversational Insights<\/h3>

Make data-informed decisions on team performance and voice of the customer with detailed reports that surface key moments and outcome predictions.<\/p><\/div><\/div><\/div>

Real-Time Coaching<\/h3>

Drive immediate improvements by guiding agents in real time in an automated programmatic way or with smart filtering that allows managers to prioritize situations.<\/p><\/div><\/div><\/div>

Agent Autopilot<\/h3>

Automates routine chat interactions for agents or allows the conversation to be handled by a virtual agent.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t

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