{"id":2376,"date":"2023-07-20T02:14:21","date_gmt":"2023-07-20T02:14:21","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/industries\/travel-and-hospitality\/cargo-and-logistics-2\/"},"modified":"2025-11-28T04:59:26","modified_gmt":"2025-11-28T12:59:26","slug":"hospitality","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/industries\/travel-and-hospitality\/hospitality","title":{"rendered":"Hospitality"},"content":{"rendered":"<div class=\"insight-banner-with-slider-wrapper \"  style=\"opacity: 0;visibility: hidden;background: linear-gradient(180deg, #EDEFEE, #FFFFFF);\">\n    <div class=\"insight-banner-with-slider-row\">\n        <div class=\"insight-banner-with-slider-left\">\n                            <p class=\"insight-banner-with-slider-subtitle\" style=\"color: #2c3546;\">HOSPITALITY<\/p>\n            \n                            <h1 class=\"insight-banner-with-slider-title\" style=\"color: #2c3546;\">Upgrade Guest Experiences by Leveraging Hyper-Personalised CX and Digital Business Services<\/h1>\n            \n            \n                            <div class=\"btn-main btn-secondary\">\n                    <a href=\"#form\" class=\"insight-banner-with-slider-link\"\n                    >\n                        Talk to our Experts                    <\/a>\n                <\/div>\n                    <\/div>\n\n        <div class=\"insight-banner-with-slider-right\" data-arrows-visiblity=\"yes\" \n        data-auto-rotating=\"no\">\n                        <div class=\"insight-banner-with-slider-arrows\">\n                <button class=\"nextarrow slick-next insight-banner-with-slider-next\">\n                <svg width=\"10\" height=\"14\" viewBox=\"0 0 10 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\"\/>\n                <\/svg>\n                Next\n                <\/button>\n                <button class=\"prevarrow slick-prev insight-banner-with-slider-previous\">\n                <svg width=\"10\" height=\"14\" viewBox=\"0 0 10 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\"\/>\n                    <\/svg>\n                    Previous\n                <\/button>\n            <\/div>\n                    \n            <div class=\"insight-banner-with-slick-slider\">\n            \n                            \n                                                        <div class=\"insight-banner-with-slick-slide slide insight slide-insight\" data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/ai-in-hospitality-transforming-the-industry\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"472\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/AI-in-Hospitality-859x507-1.jpg?w=800\" class=\"insight-thumbnail\" alt=\"AI in Hospitality\" title=\"Using AI in the Hospitality Industry\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/AI-in-Hospitality-859x507-1.jpg 859w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/AI-in-Hospitality-859x507-1.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/AI-in-Hospitality-859x507-1.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" data-attachment-id=\"61313\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/ai-in-hospitality-859x507\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/AI-in-Hospitality-859x507-1.jpg\" data-orig-size=\"859,507\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"AI in Hospitality\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/AI-in-Hospitality-859x507-1.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/AI-in-Hospitality-859x507-1.jpg?w=859\" \/>\n                        <div class=\"insight-details\">\n                            <a href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/ai-in-hospitality-transforming-the-industry\" class=\"insight-title\">\n                                Using AI in the Hospitality Industry                            <\/a>\n                            <div class=\"insight-button btn-main btn-white-arrow\">\n                                <a href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/ai-in-hospitality-transforming-the-industry\" aria-label=\"Using AI in the Hospitality Industry\">\n                                    Read More                                    <span class=\"screen-reader-text\">\n                                        Read More \u2013 Using AI in the Hospitality Industry                                    <\/span>\n                                <\/a>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                \n                \n                                \n                            \n                                                        <div class=\"insight-banner-with-slick-slide slide insight slide-insight\" data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/improved-business-process-for-hospitality-company\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Experience-Transformation-at-Scale-big-e1701812061471.jpg?w=800\" class=\"insight-thumbnail\" alt=\"Improved Business Process\" title=\"Sutherland Helps Hospitality Leader Boost NPS by 40 Points and Cut Costs by 42% Through Experience-Led Transformation\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Experience-Transformation-at-Scale-big-e1701812061471.jpg 957w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Experience-Transformation-at-Scale-big-e1701812061471.jpg?resize=300,200 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Experience-Transformation-at-Scale-big-e1701812061471.jpg?resize=768,511 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" data-attachment-id=\"21158\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/improved-business-process-for-hospitality-company\/attachment\/customer-experience-transformation-at-scale-big\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Experience-Transformation-at-Scale-big-e1701812061471.jpg\" data-orig-size=\"957,637\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Customer Experience Transformation at Scale big\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Customer Experience Transformation at Scale big&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Experience-Transformation-at-Scale-big-e1701812061471.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Experience-Transformation-at-Scale-big-e1701812061471.jpg?w=957\" \/>\n                        <div class=\"insight-details\">\n                            <a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/improved-business-process-for-hospitality-company\" class=\"insight-title\">\n                                Sutherland Helps Hospitality Leader Boost NPS by 40 Points and Cut Costs by 42% Through Experience-Led Transformation                            <\/a>\n                            <div class=\"insight-button btn-main btn-white-arrow\">\n                                <a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/improved-business-process-for-hospitality-company\" aria-label=\"Sutherland Helps Hospitality Leader Boost NPS by 40 Points and Cut Costs by 42% Through Experience-Led Transformation\">\n                                    Read More                                    <span class=\"screen-reader-text\">\n                                        Read More \u2013 Sutherland Helps Hospitality Leader Boost NPS by 40 Points and Cut Costs by 42% Through Experience-Led Transformation                                    <\/span>\n                                <\/a>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                \n                \n                                \n            \n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Reimagining Guest Experiences With Hyper-Personalization<\/h2><\/div><div class=\"intro-block-right\">\n<p>The hospitality industry is undergoing a profound digital transformation. Adoption and investments in AI-enabled self-service booking options, mobile apps, virtual concierge services, and IoT-connected devices are reshaping how guests engage with hospitality establishments. Emphasizing hyper-personalization at each stage, companies are striving to seamlessly blend human interaction with technology to revolutionize the guest experience.<\/p>\n\n\n\n<p>Sutherland helps your organization:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Craft a hyper-personalized guest experience and remain at the forefront of digital-delivery with next-generation CX services powered by advanced analytics, automation, and tailored digital solutions.<\/li>\n\n\n\n<li>Drive enhanced guest experience, personalization, cost optimization and scalability with a digital-first approach that combines customer-centric design, data-driven customer insights, digital enablement, and omnichannel capabilities.<\/li>\n\n\n\n<li>Improve the efficiency of your business functions (Finance, Procurement, HR) with a combination of <a href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-robility\">Sutherland Robility\u00ae<\/a>, our industry-leading automation platform, and other proprietary platforms to achieve increased sales, optimized costs and higher market share.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-388e84ca-b517-417a-8a68-d700a8606a0e\" style=\"text-align:left\"><a href=\"\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-why-sutherland why-sutherland-main\" id=\"counter-774778f6-46c4-4771-a74f-890c8b6094ee\"><div class=\"why-sutherland-twolayout\"><div class=\"why-sutherland-twolayout__inner-section\"><div class=\"why-sutherland-twolayout__counter-boxes\"><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_sign\">AI-powered<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">Chatbots\u00a0are set to become all-pervasive in hotel customer service by 2030<\/p><\/div><\/div><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">60<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">Of hotel bookings will be completed online by 2026<\/p><\/div><\/div><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">90<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">Of guest interactions will happen via hotel\u2019s mobile apps by 2030<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(140deg, rgb(29, 29, 71) 0%, rgb(33, 33, 82) 63%, rgb(172, 21, 76) 100%)\"><div class=\"accordion-cta-body\"><div class=\"accordion-cta-content\"><div class=\"accordion-cta-text\"><h2 style=\"color:#ffffff\">Our Solutions<\/h2><p style=\"color:#ffffff\">Transforming the hospitality industry to deliver enhanced productivity, efficiency, and customer experience with next-gen digital solutions.<\/p><\/div><div class=\"accordion-cta-button\"><\/div><\/div><\/div><\/div><div class=\"accordion-inners\">\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">CX \/ UX Services<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>With a human-centric, analytics-led and digital-first approach, we implement best-in-class experience management services, creating hyperpersonalized and friction less guest experiences.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-38514adf-b2c8-4e95-8a3e-ea9f55edfe92\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/digital-cx\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Content Strategy<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>Leverage a future-ready content strategy that provides guests with ready access to relevant information in real time.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-db0c99f0-52e0-4123-8afd-e4f7e2e3ee4b\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/digital-operations\/content-services\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Digital Engineering Services (DES)<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>We implement your digital strategy around cloud, mobility, and AI for the customer of the future.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-ff2e90b9-2c75-441b-ba78-b92b33b836d1\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/digital-engineering\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Analytics<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>Deep-learning, AI\/ML, and advanced solutions that improve CX and provide greater personalization.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-72f1a2e2-8271-405c-b68a-884fc85cc3a1\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/connected-intelligence\/data-and-analytics\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Automation<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>Harness process automation, voice assistants, and chatbots that help improve efficiency and reduce costs.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-d01f2c22-5978-493b-942d-5685e4afd4db\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/intelligent-automation\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-combine-block responsive-padding\"><div class=\"sutherland-combine-main sutherland-combine-layout-style-1\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-accelerate-transformation-with-end-to-end-digital-engineering-solutions\">Accelerate Transformation with End-to-End Digital Engineering Solutions<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns addtional-padding is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"43997\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/industries\/energy-and-utilities\/attachment\/icon-grey-01_284930\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png\" data-orig-size=\"1250,818\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Icon\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png?w=1024\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png?w=1024\" alt=\"icon\" class=\"wp-image-43997\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png 1250w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-define\">Define<\/h4>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-strategy-blueprint\">Strategy Blueprint<\/h6>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Revamp business with profound industry and technological expertise.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"43996\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/industries\/energy-and-utilities\/attachment\/icon-grey-02_650ae1\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png\" data-orig-size=\"1250,818\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Icon\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png?w=1024\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png?w=1024\" alt=\"Icon\" class=\"wp-image-43996\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png 1250w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-design\">Design<\/h4>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-reimagined-experiences\">Reimagined Experiences<\/h6>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Create superior experiences using a multi-lens world view.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"43995\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/industries\/energy-and-utilities\/attachment\/icon-grey-03_f7a563\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png\" data-orig-size=\"1250,818\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Icon\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png?w=1024\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png?w=1024\" alt=\"Icon\" class=\"wp-image-43995\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png 1250w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-develop\">Develop<\/h4>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-tailored-solutions\">Tailored Solutions<\/h6>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Build disruptive custom tech and data platforms to unlock insights.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"43994\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/industries\/energy-and-utilities\/attachment\/icon-grey-04_1a3c6f\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png\" data-orig-size=\"1250,818\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Icon\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png?w=1024\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png?w=1024\" alt=\"Icon\" class=\"wp-image-43994\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png 1250w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-deploy\">Deploy<\/h4>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-market-leading-tech\">Market-Leading Tech<\/h6>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Swiftly deploy and harness bespoke technology solutions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"43993\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/industries\/energy-and-utilities\/attachment\/icon-grey-05_cb9650\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png\" data-orig-size=\"1250,818\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Icon\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png?w=1024\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png?w=1024\" alt=\"Icon\" class=\"wp-image-43993\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png 1250w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-drive\">Drive<\/h4>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-innovation-at-scale\">Innovation at Scale<\/h6>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Manage and optimize enterprise systems and apps at scale.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-9158486b-30d3-48d9-9f49-e745ae16262d\" style=\"text-align:left\"><a href=\"\/services\/digital-engineering\" class=\"btn-main btn-red-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(135deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Why Sutherland<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\">Trusted Partner to Global Brands<\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">We are trusted transformation partners and deliver tailored digital solutions for some of the world\u2019s leading hospitality brands.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\">Outcome-Based Partnership Model<\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>75% outcome-based contracts.<\/strong> With our industry-leading shared success partnership model, we win when you win.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\">Advanced Capabilities <\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Leverage our expertise in AI, automation, analytics, and cloud engineering to deploy tailored digital solutions for your business needs.\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 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style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Delivering Exceptional Guest Experience In Volatile Times\" title=\"Delivering Exceptional Guest Experience In Volatile Times\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" data-attachment-id=\"12292\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/delivering-exceptional-guest-experience-in-volatile-times\/attachment\/hospitalityhotels-cx-blog2-thumbnail_2000x1125\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg\" data-orig-size=\"2000,1125\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Delivering Exceptional Guest Experience In Volatile Times\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?w=1024\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/delivering-exceptional-guest-experience-in-volatile-times\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Delivering Exceptional Guest Experience In Volatile Times<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/delivering-exceptional-guest-experience-in-volatile-times\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tDelivering Exceptional Guest Experience In Volatile Times \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/delivering-exceptional-guest-experience-in-volatile-times\" aria-label=\"Delivering Exceptional Guest Experience In Volatile Times\">Read More<span class=\"screen-reader-text\">Read More &#8211; Delivering Exceptional Guest Experience In Volatile Times<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"324\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Rethinking The Hotel Experience: Top 5 Ways To Greet Your Future Guest\" title=\"Rethinking The Hotel Experience: Top 5 Ways To Greet Your Future Guest\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg 2000w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?resize=300,180 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?resize=768,461 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?resize=1024,614 1024w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?resize=1536,922 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" data-attachment-id=\"10063\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/infographic\/rethinking-the-hotel-experience-top-5-ways-to-greet-your-future-guest\/attachment\/rethinking-hotel-experience-infographic-banner-2000x1200\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg\" data-orig-size=\"2000,1200\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"rethinking-hotel-experience-infographic-banner-2000&#215;1200\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?w=1024\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/infographic\/rethinking-the-hotel-experience-top-5-ways-to-greet-your-future-guest\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Rethinking The Hotel Experience: Top 5 Ways To Greet Your Future Guest<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Infographic<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/infographic\/rethinking-the-hotel-experience-top-5-ways-to-greet-your-future-guest\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tRethinking The Hotel Experience: Top 5 Ways To Greet Your Future Guest \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/infographic\/rethinking-the-hotel-experience-top-5-ways-to-greet-your-future-guest\" aria-label=\"Rethinking The Hotel Experience: Top 5 Ways To Greet Your Future Guest\">Read More<span class=\"screen-reader-text\">Read More &#8211; Rethinking The Hotel Experience: Top 5 Ways To Greet Your Future Guest<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/thumbnail-image-16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"How Are Airlines And Hotels Adapting To Today&#039;s Traveler?\" title=\"How Are Airlines And Hotels Adapting To Today&#039;s Traveler?\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/thumbnail-image-16-9-2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/thumbnail-image-16-9-2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/thumbnail-image-16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/thumbnail-image-16-9-2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/thumbnail-image-16-9-2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" data-attachment-id=\"12298\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/how-are-airlines-and-hotels-adapting-to-todays-traveler\/attachment\/thumbnail-image-16-9-2000x1125-7\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/thumbnail-image-16-9-2000x1125.jpg\" data-orig-size=\"2000,1125\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"How Are Airlines And Hotels Adapting To Today&#8217;s Traveler?\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/thumbnail-image-16-9-2000x1125.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/thumbnail-image-16-9-2000x1125.jpg?w=1024\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/how-are-airlines-and-hotels-adapting-to-todays-traveler\" class=\"insight-item-link\"><span class=\"screen-reader-text\">How Are Airlines And Hotels Adapting To Today&#039;s Traveler?<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/how-are-airlines-and-hotels-adapting-to-todays-traveler\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tHow Are Airlines And Hotels Adapting To Today&#8217;s Traveler? \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/how-are-airlines-and-hotels-adapting-to-todays-traveler\" aria-label=\"How Are Airlines And Hotels Adapting To Today&#039;s Traveler?\">Read More<span class=\"screen-reader-text\">Read More &#8211; How Are Airlines And Hotels Adapting To Today&#039;s Traveler?<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" 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We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2076\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2076\" data-munchkin=\"668-NEQ-306\" data-formid=\"2076\"><\/form><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/industries\"><span class=\"screen-reader-text\">Explore All Industries<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Industries<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/services\"><span class=\"screen-reader-text\">Explore All Solutions<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Solutions<\/h3><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Omnichannel Guest Experiences, Digital Process Transformation for Hospitality.<br \/>Delivering business and guest outcomes by driving sales, loyalty, and cost optimization<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":2353,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-2376","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hospitality Industry Solutions &amp; Digital Transformation - Sutherland<\/title>\n<meta name=\"description\" content=\"Revolutionize the guest experience with our AI-driven solutions. 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