{"id":2274,"date":"2023-07-20T02:09:37","date_gmt":"2023-07-20T02:09:37","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/industries\/insurance-2\/"},"modified":"2025-11-28T00:29:41","modified_gmt":"2025-11-28T08:29:41","slug":"communications-media-and-entertainment","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/industries\/communications-media-and-entertainment","title":{"rendered":"Communications, Media, and Entertainment"},"content":{"rendered":"<div class=\"insight-banner-with-slider-wrapper \"  style=\"opacity: 0;visibility: hidden;background: linear-gradient(180deg, #EDEFEE, #FFFFFF);\">\n    <div class=\"insight-banner-with-slider-row\">\n        <div class=\"insight-banner-with-slider-left\">\n                            <p class=\"insight-banner-with-slider-subtitle\" style=\"color: #2c3546;\">COMMUNICATIONS, MEDIA, AND ENTERTAINMENT<\/p>\n            \n                            <h1 class=\"insight-banner-with-slider-title\" style=\"color: #2c3546;\">Engineering Digital Experiences That Reimagine the Future<\/h1>\n            \n            \n                            <div class=\"btn-main btn-secondary\">\n                    <a href=\"#form\" class=\"insight-banner-with-slider-link\"\n                    >\n                        Talk to our Experts                    <\/a>\n                <\/div>\n                    <\/div>\n\n        <div class=\"insight-banner-with-slider-right\" data-arrows-visiblity=\"yes\" \n        data-auto-rotating=\"no\">\n                        <div class=\"insight-banner-with-slider-arrows\">\n                <button class=\"nextarrow slick-next insight-banner-with-slider-next\">\n                <svg width=\"10\" height=\"14\" viewBox=\"0 0 10 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\"\/>\n                <\/svg>\n                Next\n                <\/button>\n                <button class=\"prevarrow slick-prev insight-banner-with-slider-previous\">\n                <svg width=\"10\" height=\"14\" viewBox=\"0 0 10 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\"\/>\n                    <\/svg>\n                    Previous\n                <\/button>\n            <\/div>\n                    \n            <div class=\"insight-banner-with-slick-slider\">\n            \n                            \n                \n                \n                                    <div class=\"insight-banner-with-slick-slide slide-video\">\n                    <iframe\n                            src=\"https:\/\/www.youtube.com\/embed\/d4UjZr6zrfY?v=d4UjZr6zrfY&#038;rel=0&#038;autoplay=1&#038;mute=1\"\n                            width=\"1240\"\n                            height=\"698\"\n                            frameborder=\"0\"\n                            allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\"\n                            referrerpolicy=\"strict-origin-when-cross-origin\"\n                            loading=\"eager\"\n                            class=\"youtube\"\n                            allowfullscreen>\n                            <\/iframe>                    <\/div>\n                \n                                \n                            \n                                                        <div class=\"insight-banner-with-slick-slide slide insight slide-insight\" data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/web-page\/ai-opportunity-assessment-calculator\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"472\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Assessment-Calculator-859x507-1.jpg?w=800\" class=\"insight-thumbnail\" alt=\"Assessment Calculator\" title=\"AI Opportunity Assessment Calculator for Telcos\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Assessment-Calculator-859x507-1.jpg 859w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Assessment-Calculator-859x507-1.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Assessment-Calculator-859x507-1.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" data-attachment-id=\"75045\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/web-page\/ai-opportunity-assessment-calculator\/attachment\/assessment-calculator-859x507\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Assessment-Calculator-859x507-1.jpg\" data-orig-size=\"859,507\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Assessment Calculator\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Assessment-Calculator-859x507-1.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Assessment-Calculator-859x507-1.jpg?w=859\" \/>\n                        <div class=\"insight-details\">\n                            <a href=\"https:\/\/www.sutherlandglobal.com\/insights\/web-page\/ai-opportunity-assessment-calculator\" class=\"insight-title\">\n                                AI Opportunity Assessment Calculator for Telcos                            <\/a>\n                            <div class=\"insight-button btn-main btn-white-arrow\">\n                                <a href=\"https:\/\/www.sutherlandglobal.com\/insights\/web-page\/ai-opportunity-assessment-calculator\" aria-label=\"AI Opportunity Assessment Calculator for Telcos\">\n                                    Read More                                    <span class=\"screen-reader-text\">\n                                        Read More \u2013 AI Opportunity Assessment Calculator for Telcos                                    <\/span>\n                                <\/a>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                \n                \n                                \n                            \n                                                        <div class=\"insight-banner-with-slick-slide slide insight slide-insight\" data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/webinar\/future-of-ai-in-cx\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"472\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Future-of-AI-Webinar-859x507-1.jpg?w=800\" class=\"insight-thumbnail\" alt=\"Future of AI Webinar\" title=\"The Future of AI in CX: Agentic AI for Tech &#038; CME\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Future-of-AI-Webinar-859x507-1.jpg 859w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Future-of-AI-Webinar-859x507-1.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Future-of-AI-Webinar-859x507-1.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" data-attachment-id=\"67693\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/webinar\/future-of-ai-in-cx\/attachment\/future-of-ai-webinar-859x507\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Future-of-AI-Webinar-859x507-1.jpg\" data-orig-size=\"859,507\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Future of AI Webinar\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Future-of-AI-Webinar-859x507-1.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Future-of-AI-Webinar-859x507-1.jpg?w=859\" \/>\n                        <div class=\"insight-details\">\n                            <a href=\"https:\/\/www.sutherlandglobal.com\/insights\/webinar\/future-of-ai-in-cx\" class=\"insight-title\">\n                                The Future of AI in CX: Agentic AI for Tech &#038; CME                            <\/a>\n                            <div class=\"insight-button btn-main btn-white-arrow\">\n                                <a href=\"https:\/\/www.sutherlandglobal.com\/insights\/webinar\/future-of-ai-in-cx\" aria-label=\"The Future of AI in CX: Agentic AI for Tech &#038; CME\">\n                                    Read More                                    <span class=\"screen-reader-text\">\n                                        Read More \u2013 The Future of AI in CX: Agentic AI for Tech &#038; CME                                    <\/span>\n                                <\/a>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                \n                \n                                \n            \n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-sutherland-overview overview-main\" id=\"counter-bd4f5064-75ba-4d48-8c66-92754b9ca356\"><div class=\"overview-main-inner overview-onelayout\"><div class=\"overview-onelayout__inner-section\"><div class=\"overview-onelayout__left-wrap\" style=\"align-items:flex-start\"><div class=\"overlay\" style=\"background-color:rgba(255, 255, 255, 0.5)\"><\/div><div class=\"overview-onelayout__title-section\" style=\"text-align:left\"><h2 style=\"color:#FFFFFF\">.<\/h2><p style=\"color:#2C3546\">Communications, Media, and Entertainment companies are turning to AI, automation, cloud, and analytics to meet rising demands, boost performance, cut outages, and drive growth.<br><br>At Sutherland, we help CME businesses around the world turn today\u2019s challenges into tomorrow\u2019s successes. Our approach is both strategic and practical, combining cutting-edge technology, deep expertise, and industry knowledge to deliver measurable results and real impact across every part of the CME value chain.<\/p><\/div><\/div><div class=\"overview-onelayout__counter-section\" style=\"align-items:flex-start\"><div class=\"overview-onelayout__counter-inner\" style=\"text-align:left\"><div class=\"overview-onelayout__rightTitle\"><p style=\"color:#2C3546\">DIGITAL OUTCOMES DELIVERED<\/p><\/div><div class=\"overview-onelayout__counter-boxes\"><div class=\"overview-onelayout__counter-box\"><div class=\"overview-onelayout__counter-content\" style=\"text-align:left\"><div class=\"overview-onelayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_sign\">$<\/span><span style=\"color:#2C3546\" class=\"counter_num start\">30<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">M<\/span><\/div><p class=\"overview-onelayout__counter-description\" style=\"color:#2C3546\">In OpEx savings<\/p><\/div><\/div><div class=\"overview-onelayout__counter-box\"><div class=\"overview-onelayout__counter-content\" style=\"text-align:left\"><div class=\"overview-onelayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">3<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">x<\/span><\/div><p class=\"overview-onelayout__counter-description\" style=\"color:#2C3546\">Faster product releases<\/p><\/div><\/div><div class=\"overview-onelayout__counter-box\"><div class=\"overview-onelayout__counter-content\" style=\"text-align:left\"><div class=\"overview-onelayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_sign\">1.<\/span><span style=\"color:#2C3546\" class=\"counter_num start\">7<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">M<\/span><\/div><p class=\"overview-onelayout__counter-description\" style=\"color:#2C3546\">Interactions managed on launch day<\/p><\/div><\/div><div class=\"overview-onelayout__counter-box\"><div class=\"overview-onelayout__counter-content\" style=\"text-align:left\"><div class=\"overview-onelayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">14<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"overview-onelayout__counter-description\" style=\"color:#2C3546\">Uplift in customer delight<\/p><\/div><\/div><div class=\"overview-onelayout__counter-box\"><div class=\"overview-onelayout__counter-content\" style=\"text-align:left\"><div class=\"overview-onelayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">65<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"overview-onelayout__counter-description\" style=\"color:#2C3546\">Increase in sales conversion rate<\/p><\/div><\/div><div class=\"overview-onelayout__counter-box\"><div class=\"overview-onelayout__counter-content\" style=\"text-align:left\"><div class=\"overview-onelayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">20<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"overview-onelayout__counter-description\" style=\"color:#2C3546\">Reduction in customer churn<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%)\"><div class=\"accordion-cta-body\"><div class=\"accordion-cta-content\"><div class=\"accordion-cta-text\"><h2 style=\"color:#2C3546\">Who We Serve<\/h2><p style=\"color:#2C3546\">Sutherland leverages industry know-how and innovative technology to help businesses succeed in the Communications, Media, and Entertainment industries.<\/p><\/div><div class=\"accordion-cta-button\"><\/div><\/div><\/div><\/div><div class=\"accordion-inners\">\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header active\">Communications Services<\/p><div class=\"accordion-content\" style=\"display:block\">\n<p>Sutherland helps telecom and communications companies stay ahead in a fast-changing, hyper-connected world. Discover how our unique approach is helping these companies to improve customer experience, simplify operations, and unlock new revenue streams.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-4bdb0630-8cd9-43a2-8c77-d62c731bcd27\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/industries\/communications-media-and-entertainment\/communications-and-wireless\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Media and Entertainment<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>Sutherland enables media and entertainment companies to adapt to changing consumer habits, accelerate content delivery, and launch new digital experiences. See why we\u2019re trusted by some of the world\u2019s most iconic brands.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-1e4ee3fd-f9e4-472c-bde7-aa1cd21a289d\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/industries\/communications-media-and-entertainment\/media\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading no-overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Case Studies<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" \n\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t\t\t\t\t\trole=\"list\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through Conversational AI\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/conversational-ai-delivers-intelligent-interactive-support-for-gamers-worldwide\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through...\" title=\"Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through...\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg 859w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" data-attachment-id=\"33130\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/conversational-ai-delivers-intelligent-interactive-support-for-gamers-worldwide\/attachment\/conversationalaicasestudy_hero_859x507px\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg\" data-orig-size=\"859,507\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"ConversationalAICaseStudy_Hero_859x507px\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAICaseStudy_Hero_859x507px.jpg?w=859\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/conversational-ai-delivers-intelligent-interactive-support-for-gamers-worldwide\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through Conversational AI<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/conversational-ai-delivers-intelligent-interactive-support-for-gamers-worldwide\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tLeveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through 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href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/opex-savings-through-cloud-migration-and-intelligent-automation\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Driving Enterprise Value with Intelligent Automation and Cloud Transformation: A $30M MVNO Success Story<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/opex-savings-through-cloud-migration-and-intelligent-automation\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tDriving Enterprise Value with Intelligent Automation and Cloud Transformation: A $30M MVNO Success Story 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data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Activision Boosts Testing ROI by 50% with CloudTestr\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Banner-Image-2000x1125_3-1.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Banner-Image-2000x1125_3-1.jpg?w=1024\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a 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data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Boost-Engagement-and-Revenue.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Boost-Engagement-and-Revenue.jpg?w=859\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/news-platform-boosts-engagement-and-revenue-with-sutherland-smes\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">28% Surge in Engagement and 18% Ad Revenue Growth: Elevating a Global News Platform with Expert-Led Community Management<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCase Study\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/news-platform-boosts-engagement-and-revenue-with-sutherland-smes\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t28% Surge in Engagement and 18% Ad Revenue Growth: Elevating a Global News Platform with Expert-Led Community Management \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\/news-platform-boosts-engagement-and-revenue-with-sutherland-smes\" aria-label=\"28% Surge in Engagement and 18% Ad Revenue Growth: Elevating a Global News Platform with...\">Read More<span class=\"screen-reader-text\">Read More &#8211; 28% Surge in Engagement and 18% Ad Revenue Growth: Elevating a Global News Platform with Expert-Led Community Management<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div id=\"tabs-7607d59a-39c9-4d99-b234-c8642ef7b2bb\" class=\"wp-block-sutherland-tabs tabs-block-main\" style=\"background-image:linear-gradient(111deg, #1D1D47 0%, #212152 44%, #AC154C 100%);background-color:#26235D\"><div class=\"tabs-title-section\" style=\"text-align:left\"><h2 style=\"color:#FFFFFF\">Our Solutions<\/h2><p style=\"color:#FFFFFF\">We help CME companies transform their operations, customer engagement, and growth by combining deep operational expertise with AI-driven engineering. Taking full accountability of the entire lifecycle, we guide the shift from legacy workflows to intelligent, cloud-native platforms. Our unique, structured approach acts as a strategic blueprint to help clients achieve measurable outcomes. This framework moves systematically through key layers, ensuring every step is aligned to long-term success.<\/p><\/div><div class=\"tabs-section-main\"><div class=\"tabs-header\"><div class=\"tabs-header-inner\" style=\"background-color:\"><ul><li class=\"active\"><a data-target=\"#tabs-1\">Digital CX<\/a><\/li><li class=\"\"><a data-target=\"#tabs-2\">Digital Operations<\/a><\/li><li class=\"\"><a data-target=\"#tabs-3\">Digital Applications<\/a><\/li><li class=\"\"><a data-target=\"#tabs-4\">Digital Foundation<\/a><\/li><\/ul><\/div><\/div><div class=\"tabs-body\">\n<div class=\"wp-block-sutherland-tab-item tabs-content active layout-1\" id=\"tabs-1\"><span class=\"mobile-tab-title\">Digital CX<\/span><div class=\"tabs-content-inner\"><div class=\"tabs-content-section\"><div class=\"tab-block-content\">\n<p><strong>Digital Customer Experience<br><\/strong>Build smarter, AI-driven customer journeys that adapt in real time to cut churn, boost resolution accuracy, and deepen customer loyalty.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-a852f40f-c4e0-4a1e-9411-09a4d116bee2\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/digital-cx \" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-tab-item tabs-content layout-1\" id=\"tabs-2\"><span class=\"mobile-tab-title\">Digital Operations<\/span><div class=\"tabs-content-inner\"><div class=\"tabs-content-section\"><div class=\"tab-block-content\">\n<p><strong>Digital Operations<\/strong><br>Transform transactional operations into intelligent ones. Apply AI and automation to billing, collections, and workflows to accelerate decisions and reduce risk.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-64988818-20a6-4068-a252-2502293ff2bc\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/digital-operations\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Enterprise Technology Services<\/strong><br>Build future-ready B2B environments with AI-powered service desks and scalable support systems, designed for agility and measurable customer experience outcomes.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-fbd3985b-331f-4780-9439-48c93e0bf3af\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/digital-operations\/enterprise-services\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>AI-Driven Network Operations<\/strong><br>Enable smarter, faster, and more autonomous networks with AI-driven monitoring, predictive analytics, and closed-loop automation.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-a0986e16-d397-4a74-88d1-e6995f44432c\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/industries\/communications-media-and-entertainment\/communications-and-wireless\/networkops\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-tab-item tabs-content layout-1\" id=\"tabs-3\"><span class=\"mobile-tab-title\">Digital Applications<\/span><div class=\"tabs-content-inner\"><div class=\"tabs-content-section\"><div class=\"tab-block-content\">\n<p><strong>Digital Assurance<\/strong><br>Deliver flawless digital experiences by embedding quality into every tech initiative. Leverage intelligent automation, advanced analytics, and platforms like CloudTestr to enable continuous testing and resilient performance. Modernize legacy systems, validate cloud and enterprise applications, and reduce testing time with a scalable, DevOps-aligned approach.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-3463500f-0068-469b-9a2d-a1f3cd286a13\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/application-services\/digital-assurance\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-tab-item tabs-content layout-1\" id=\"tabs-4\"><span class=\"mobile-tab-title\">Digital Foundation<\/span><div class=\"tabs-content-inner\"><div class=\"tabs-content-section\"><div class=\"tab-block-content\">\n<p><strong>Application Modernization<\/strong><br>Accelerate modernization and management with AI-led engineering to boost uptime, strengthen resilience, and increase agility.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-03950923-9781-4421-8f76-27a81a2fa936\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/application-services\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Cloud Transformation<\/strong><br>Optimize hybrid cloud performance while cutting costs and downtime with predictive infrastructure management and self-healing systems.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-3532fad7-34b1-449b-83ef-770169f677b4\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/cloud\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Connected Intelligence &amp; Data Transformation<\/strong><br>Eliminate data silos to unlock unified insights, deliver personalized experiences, and maximize revenue opportunities.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-75daa8f0-b1f0-401a-b07a-75bccb9da246\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/connected-intelligence\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Data and AI Security<\/strong><br>Strengthen trust and resilience with AI-driven data safeguards, proactive vendor risk management, and end-to-end security.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-02658560-a4fd-4fc6-8d87-b57b23042833\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/services\/artificial-intelligence\/data-and-ai-security \" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-three-column-text three-column-text-main three-column-text-layout-column-4-view\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><div class=\"three-column-text-main__title-section\" style=\"text-align:left\"><h2 style=\"color:#2C3546\">Why Sutherland<\/h2><\/div><div class=\"three-column-text-main__box-section\"><div class=\"three-column-text-main__inner-box\"><div class=\"three-column-text-main__boxes\"><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#2C3546\">Outcome-Based Engagement Model<\/h3><p style=\"color:#2C3546\">We take full ownership across the entire life cycle \u2014 from design to deployment. Unlike firms that stop at implementation, 63% of our work is tied to client KPIs, ensuring we\u2019re fully aligned and accountable for delivering real, measurable results.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#2C3546\">End-to-End Partner in Transformation<\/h3><p style=\"color:#2C3546\">We work across your entire value chain to drive agility and resilience. Our Digital Engineering and BPaaS models ensure rapid innovation paired with sustainable, continuous value and lower total cost of ownership.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#2C3546\">AI-First, Automation-Driven Solution<\/h3><p style=\"color:#2C3546\">We use AI and automation to help clients deliver hyper-personalized customer and employee experiences, boosting NPS by 43% and increasing employee satisfaction by up to 30%.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#2C3546\">Trusted by Global Leaders<\/h3><p style=\"color:#2C3546\">We build modular, reusable platforms that scale-as-a-service \u2014 and our experience with some of the world\u2019s most iconic brands including 85+ BPaaS clients across ten industries reflects our expertise in delivering large-scale, platform-driven transformations.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t\t\t\t\t<\/style>\n\t\t\t\t\t\t\t\t<div class=\"insight-slider__inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"insights__title-section\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color:#2C3546 !important;\">Thought Leadership<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block__arrows-insights-slider\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 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Connections\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Translate-AI-Spotify-Video.jpg 859w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Translate-AI-Spotify-Video.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Translate-AI-Spotify-Video.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" data-attachment-id=\"59197\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/video\/sutherland-translate-ai-at-spotify\/attachment\/translate-ai-spotify-video\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Translate-AI-Spotify-Video.jpg\" data-orig-size=\"859,507\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Spotify Video\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Translate-AI-Spotify-Video.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Translate-AI-Spotify-Video.jpg?w=859\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/video\/sutherland-translate-ai-at-spotify\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Sutherland Translate AI for Spotify : Breaking Barriers, Building Connections<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Video<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/video\/sutherland-translate-ai-at-spotify\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tSutherland Translate AI for Spotify : Breaking Barriers, Building Connections \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/video\/sutherland-translate-ai-at-spotify\" aria-label=\"Sutherland Translate AI for Spotify : Breaking Barriers, Building Connections\">Read More<span class=\"screen-reader-text\">Read More &#8211; Sutherland Translate AI for Spotify : Breaking Barriers, Building Connections<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"319\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-in-2030.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Customer Care in 2030: Where the Future is Heading\" title=\"Customer Care in 2030: Where the Future is Heading\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-in-2030.jpg 859w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-in-2030.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-in-2030.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" data-attachment-id=\"55411\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/insights\/whitepaper\/customer-care-in-2030-where-the-future-is-heading\/attachment\/customer-care-in-2030\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-in-2030.jpg\" data-orig-size=\"859,507\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Customer Care in 2030\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-in-2030.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-in-2030.jpg?w=859\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/whitepaper\/customer-care-in-2030-where-the-future-is-heading\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Customer Care in 2030: Where the Future is Heading<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Whitepaper<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/whitepaper\/customer-care-in-2030-where-the-future-is-heading\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tCustomer Care in 2030: Where the Future is Heading \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/whitepaper\/customer-care-in-2030-where-the-future-is-heading\" aria-label=\"Customer Care in 2030: Where the Future is Heading\">Read More<span class=\"screen-reader-text\">Read More &#8211; Customer Care in 2030: Where the Future is Heading<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/online-community-management-a2-blog_fy22-4732_thumbnail_16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"5 Keys To Content Moderation In Online Communities\" title=\"5 Keys To Content Moderation In Online Communities\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/online-community-management-a2-blog_fy22-4732_thumbnail_16-9-2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/online-community-management-a2-blog_fy22-4732_thumbnail_16-9-2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/online-community-management-a2-blog_fy22-4732_thumbnail_16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/online-community-management-a2-blog_fy22-4732_thumbnail_16-9-2000x1125.jpg?resize=1024,576 1024w, 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data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"5 Keys To Content Moderation In Online Communities\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/online-community-management-a2-blog_fy22-4732_thumbnail_16-9-2000x1125.jpg?w=300\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/online-community-management-a2-blog_fy22-4732_thumbnail_16-9-2000x1125.jpg?w=1024\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/5-keys-to-content-moderation-in-online-communities\" class=\"insight-item-link\"><span class=\"screen-reader-text\">5 Keys To Content Moderation In Online Communities<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/5-keys-to-content-moderation-in-online-communities\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t5 Keys To Content Moderation In Online Communities \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/5-keys-to-content-moderation-in-online-communities\" aria-label=\"5 Keys To Content Moderation In Online Communities\">Read More<span class=\"screen-reader-text\">Read More &#8211; 5 Keys To Content Moderation In Online Communities<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"426\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Top-Insights-for-Maximizing-Value.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Unlock the Potential of Omnichannel: Top Insights for Maximizing Value\" title=\"Unlock the Potential of Omnichannel: Top Insights for Maximizing Value\" srcset=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Top-Insights-for-Maximizing-Value.jpg 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href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/top-insights-for-maximizing-value\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Unlock the Potential of Omnichannel: Top Insights for Maximizing Value<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/top-insights-for-maximizing-value\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tUnlock the Potential of Omnichannel: Top Insights for Maximizing Value \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/top-insights-for-maximizing-value\" aria-label=\"Unlock the Potential of Omnichannel: Top Insights for Maximizing Value\">Read More<span class=\"screen-reader-text\">Read More &#8211; Unlock the Potential of Omnichannel: Top Insights for Maximizing Value<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\t\t\t<div class=\"wp-block-sutherland-testimonial-block wp-block-sutherland-testimonials-block testimonials-block testimonials-layout1\" id=\"testimonial_block-afc6cc29-bbfa-4a1b-ad25-b529a38f0565\" style=\"background-color :#fff;background-image :linear-gradient(180deg,#EDEFEE 0%,#FFFFFF 100%)\">\n\t\t\t\t<style>\n\t\t\t\t\t#testimonial_block-afc6cc29-bbfa-4a1b-ad25-b529a38f0565.testimonials-block .testimonials-block__inner .testimonials-block__title-section button.slick-arrow{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#testimonial_block-afc6cc29-bbfa-4a1b-ad25-b529a38f0565.testimonials-block .testimonials-block__inner .testimonials-block__title-section .slick-arrow svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"testimonials-block__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__title-section\" style=\"text-align: left\">\n\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Our Partners<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<button class=\"testimonials-prevarrow\">\n\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t<button class=\"testimonials-nextarrow\">\n\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide-main slick-init-loader\" \n\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\tdata-slide-dots=\"false\"\n\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img data-attachment-id=\"36134\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=36134\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Appian_afc8ed.png\" data-orig-size=\"270,70\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Partnerships-Appian_afc8ed\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Appian_afc8ed.png?w=270\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Appian_afc8ed.png?w=270\" loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" data-attachment-id=\"36134\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=36134\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Appian_afc8ed.png\" data-orig-size=\"270,70\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Partnerships-Appian_afc8ed\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Appian_afc8ed.png?w=270\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Appian_afc8ed.png?w=270\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Appian_afc8ed.png\" alt=\"Appian\" class=\"wp-image-36134\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p>Automating business processes via end-to-end AI automation tools.<\/p>\n\n\n\n<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img data-attachment-id=\"46577\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=46577\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/gainsight-logo.png\" data-orig-size=\"270,70\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"gainsight-logo\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/gainsight-logo.png?w=270\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/gainsight-logo.png?w=270\" loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" data-attachment-id=\"46577\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=46577\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/gainsight-logo.png\" data-orig-size=\"270,70\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"gainsight-logo\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/gainsight-logo.png?w=270\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/gainsight-logo.png?w=270\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/gainsight-logo.png\" alt=\"Gainsight\" class=\"wp-image-46577\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p>Enhance customer experience by tracking customer usage patterns, measuring product performance, and analyzing customer churn.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img data-attachment-id=\"46578\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=46578\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/nice-logo.png\" data-orig-size=\"270,70\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"nice\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/nice-logo.png?w=270\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/nice-logo.png?w=270\" loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" data-attachment-id=\"46578\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=46578\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/nice-logo.png\" data-orig-size=\"270,70\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"nice\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/nice-logo.png?w=270\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/nice-logo.png?w=270\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/nice-logo.png\" alt=\"nice\" class=\"wp-image-46578\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p>AI purpose-built platform for customer experience (CX).<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img data-attachment-id=\"36136\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=36136\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Microfocus_c412de.png\" data-orig-size=\"270,70\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Partnerships-MicroFocus\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Microfocus_c412de.png?w=270\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Microfocus_c412de.png?w=270\" loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" data-attachment-id=\"36136\" data-permalink=\"https:\/\/www.sutherlandglobal.com\/?attachment_id=36136\" data-orig-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Microfocus_c412de.png\" data-orig-size=\"270,70\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Partnerships-MicroFocus\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Microfocus_c412de.png?w=270\" data-large-file=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Microfocus_c412de.png?w=270\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Partnerships-Microfocus_c412de.png\" alt=\"MicroFocus\" class=\"wp-image-36136\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p>Automated testing, patch management, and compliance remediation tools.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/industries\"><span class=\"screen-reader-text\">Explore All Industries<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Industries<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/services\"><span class=\"screen-reader-text\">Explore All Solutions<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Solutions<\/h3><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" id=\"form\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block no-overlap-next-block remove-padding\" id=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"contactus-form-main contactus-main\"><div class=\"contactus-form-inner\"><div class=\"marketo-form__column\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/contact-background-1.jpg)\"><div class=\"mb-form__header\"><h2 style=\"color:#2C3546\">Contact Us<\/h2><\/div><div id=\"marketo-form-form-2076\" class=\"mb-form__wrap\"><div class=\"mb-form__success-msg hide\">Thanks for reaching out! We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2076\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2076\" data-munchkin=\"668-NEQ-306\" data-formid=\"2076\"><\/form><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Deploying intelligent customer engagement  strategies for Communications, Media and Entertainment companies.<\/p>\n","protected":false},"author":21,"featured_media":80205,"parent":1429,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-2274","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Transformation Communications - Sutherland<\/title>\n<meta name=\"description\" content=\"Communications, media and entertainment industries must become more customer-center, agile, and innovative in digital experiences. 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